"Dear XXX,
Thank you for contacting PayPal, my name is Bobby and I would be delighted to try help you with your issue.
XXX accounts with zero balance will not be assessed an inactivity fee. This fee will only be charged if you have funds on your account for over 12 months and there is no activity within those 12 months.
I appreciate your patience and understanding regarding this matter.
It is my pleasure to assist you. Thank you for choosing PayPal.
Yours sincerely,
Bobby
PayPal"